Resident satisfaction: why we’re pushing for perfect

Older female resident smiles as Prima specialist completes his upgrade.As her team aims for 100% resident satisfaction, General Manager Anna-Maria Dreksler explains how small changes can make a big difference to strengthening relationships.

‘Thank you for doing such a good job’; ‘very professional’; ‘phoned in the morning; it was fixed by afternoon’.

Just a handful of resident’s comments we have had in our latest KPI feedback, as we go about our business of  providing solutions for social housing residents’ windows and doors. Continue reading