Terms & Conditions

All quotations given by Prima Service Ltd (hereafter called the Company) and all contracts made by the Company with a customer are subject to the terms, conditions and exceptions contained herein. All terms, conditions and exceptions referred to by the customer or continued in the customers order are hereby excluded and deemed withdrawn by the submission of the order.

Prima Service Plans

In addition to these Terms and Conditions all Prima Service Plans carry additional Terms & Conditions, which are available on request from the company.

Unless specifically stated otherwise, all quotations are subject to the Company’s acceptance of the order before a contract arises.

All variations of or additions to these Terms and Conditions shall not be binding upon the Company unless expressly by the Company in writing.

Quotations are based on the costs of materials; labour and transport ruling at the date of the quotation and process are subject to revision on or after the acceptance of the order to meet any rise in such costs.

The quotation is given subject to the material and labour being available. The supplies and/or services so estimated for may be suspended or reduced at any time should any contingency beyond the company’s control arise such as strikes, lock outs, fire, war or anything otherwise with manufacture, production, delivery or installation.

Appointment Dates

The date or dates of appointments for operatives to attend site are given in good faith and all reasonable effort will be made to comply with them but they shall be treated as approximate and not of the essence of the contract and can never be made of the essence thereof by the customer without the consent in writing of the Company. The Company shall not be liable to for any loss, damage or delay due to the failure of the Company for ay reason whatsoever to deliver or to arrange for the delivery of the service on or by the date or dates of delivery.


If on attendance the Company is unable to gain access as previously agreed the Company reserves the right to charge in addition to any previous quotations for the labour and/or travel at the Company’s prevailing rates unless the Company has been contacted in writing three working days prior to the attendance date.


The liability of the Company in respect of defective goods shall be strictly limited to the supply of replacement parts of any goods as are proved to the Company to be defective by reason of faulty material or workmanship and are returned to the Company and the company shall not be liable for any costs whatsoever.

Save as may be expressly provided in these Terms and Conditions the Company shall not be liable for any loss, damage or delay whatsoever and howsoever may arise or be caused;

All conditions, terms, warranties and representations whether express or implied by statute or at common law or otherwise and whether as to quality, fitness for purpose, performance, merchantability or otherwise in relation to the goods or products and to the sale or supply thereof are hereby excluded;

Notice of any claim under this clause must be received by us in writing not later than 7 days after the defect was discovered or ought with reasonable diligence to have been discovered; otherwise all claims shall be deemed to be waived and absolutely barred.


Payment is due on completion or delivery unless a credit agreement has been established beforehand. No discount will be allowed unless expressly agreed in writing in which case it will only be given subject to payment being made as above. Any payment by Credit or Debit card will be subject to a 3% handling charge.

Replacement Parts

The company reserves the right to change any part requested or deemed to require changing with alternative parts providing these parts are within a reasonable cost of the original part and that their operation will not be detrimental to the overall operation of the unit.